Cancellation Policy

Tornado Kart Limited does not accept cancellation requests for perishable items.. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. In case of receipt of damaged or defective non durable, please report the same to a member of staff. The request will, however, be entertained once the merchant has checked and determined the same at his own end. Please note we cannot accept a cancellation if your item(s) have been collected by our courier company.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our staff within 24 hours of receiving the product. Our staff will investigate your complaint and will take an appropriate decision.

Refund Policy

If you are, for any reason, not entirely happy with your purchase, we will issue a full refund. To request a refund, simply contact us with your purchase details within 24 hours of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.  Refunds are being processed within 7 days. Please note to have a successful refund your MUST return the product UNUSED. Any product that has signs of usage will NOT be eligible for a refund.

Delivery Policy

Deliveries are available Monday – Friday. Any orders placed for delivery will be processed the same working day. However, orders placed Friday PM – Sunday will be process on the Monday. Deliveries are available nationwide and are priced variously according to urgency and location.

Order and Collect

Tornado Kart Limited have a Order and Collect offer. All orders placed online can be collected once your product has been processed, usually within TWELVE (12) hours of your order being placed. In the event of the shop being closed, then collection will be from 9am the following working day.